Vacancy: Digital Communications Officer

Vacancy: Digital Communications Officer

Location: West London with home-working flexibility

Reports to: Executive Director

Responsible for: Interns and freelancers

Salary: £27,500 – £29,850

Hours: Full-time, 35 hours a week

Duration: 12-month fixed-term contract, (possibility of renewal, subject to funding)

Benefits: Access to a 3% pension contribution and 25 days annual leave per year (pro rata).  We also provide employees two days additional “duvet days between Christmas and New Year.”


The Foundation for Women’s Health Research and Development (FORWARD), founded in 1985, is an African-led women’s rights organisation that champions the equality and rights of African women and girls in the UK, Europe and Africa. We work to end all forms of violence against women and girls from female genital mutilation and child marriage to domestic and sexual violence. We tackle abuse and discrimination, enabling African women and girls to have the dignity, health and equality they deserve.

About the role

This is an exciting opportunity to contribute to driving the next chapter in FORWARD’s digital communications strategy, as we accelerate our plans to grow our digital presence, and inspire wider audiences to engage with our cause.

We are seeking an experienced digital communications officer to lead on FORWARD’s digital work. You will be responsible for growing and expanding our digital and social media presence, and improving our user and donor experience. You will manage FORWARD’s digital communications, oversee the content and design of our digital marketing materials and publications, as well as work closely with team members to develop creative content to communicate the impact of our programmes.

You will bring a strong knowledge of social media and website management, as well as the ability to use digital analytics to improve comms performance. You are a natural communicator with a flair for writing captivating prose, and can work as part of a team, and independently.

This is an opportunity to make a significant contribution to the growth of FORWARD’s digital comms and digital fundraising and impact how we increase visibility of the work of the organisation.

Key responsibilities:

  • Manage social media accounts and strengthen engagement and visibility across different audiences
  • Manage FORWARD’s website – create and update content on regular basis to ensure content is engaging and up-to-date
  • Develop clear objectives and Key Performance Indicators for social media and produce quarterly analytics reports using tools such as Hootsuite
  • Use google analytics to assess website performance, and create strategies to grow and improve web traffic metrics, subscribers’ base, and donations
  • Create and write engaging content for FORWARD’s e-newsletters
  • Oversee the design of publications, communication materials (e.g. digital brochures), to ensure that designs are impactful and in line with brand guidelines
  • Manage the development, design and copywriting of our annual report, to ensure compelling and impactful content and design.

Key requirements

  • Experience in developing and implementing social media strategies to improve visibility, engagement, and drive followers’ base
  • Creative with experience delivering social media campaigns, as well as using and managing social media advertising
  • Experience working with third parties and suppliers such as graphic designers to oversee marketing projects
  • Proficiency in the use of digital analytics tools such Google Analytics and Hootsuite to measure and improve digital performance
  • Good communication and interpersonal skills. Enjoy working with people, and developing and managing relationships
  • Excellent writing skills, with an ability to write compelling and impactful content and adjust tone of voice for different audiences
  • Ability to set and meet personal deadlines and work independently with minor supervision
  • Knowledge of the violence against women sector and related policies

Desirable skills and experience

  • Experience of Photoshop, Canva or other design programmes

Application process

If you think that you might be the person to help us transform our digital communications work to end violence against African women and girls, please apply with your CV and a supporting statement highlighting how you meet the requirements of the role in the person specification, to [email protected]

Please note that applications without a cover letter will not be considered.

Closing date: 23:59, Sun 22nd October 2023

Interviews will be held on: W/C 30th October 2023

Pre-interview task will be sent to shortlisted candidates 5 days prior to interview

As part of the recruitment and selection process FORWARD may undertake DBS (Disclosure & Barring Service) checks where appropriate for all individuals who will work directly with children and vulnerable adults. We are committed to welcoming people from diverse backgrounds, cultures and experiences.

FORWARD is fully committed to equity, diversity and inclusion in our sector. We want this to be reflected in the diversity of the people who work for us and we welcome applications from people from all backgrounds and identities.

If you have access needs or require reasonable adjustments as part of the recruitment process, please let us know in your supporting statement.

We are sorry we are unable to respond to all applications; only shortlisted candidates will be contacted. Many thanks for your interest in working with FORWARD.