We are here to support you. Learn about our COVID-19 safety advice and support services here.

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Talk to us on the phone

Our phone advice and support services are running Monday to Friday from 8:00am to 5:00pm.

Call us on: 0208 960 4000

If you, or someone you know, need support or simply want someone to talk to, we are here to help. We provide advice and support you on female genital mutilation, forced marriage, domestic abuse, sexual violence, and any other form of violence affecting women and girls. We won’t judge you. We will help you to understand your options and support you in making any decisions. We can give one-to-one advice and support, counselling sessions, help to find a refuge place, or refer you to other specialist services (e.g. FGM clinics or legal services).

Tips on how to talk to us safely

If you are in a situation where you feel it might be difficult to speak to someone, here are some tips that might make it easier/safer for you to call us privately and securely.

  • Establish a safe wordphrase or signal to let us, or someone you know that you need the police to be contacted.
  • If possible, call us from a secure space where you can get some privacy and where you know there will be no interruptions.
  • If you are unable to gain privacy, find a secure location outside or away from your home e.g. your car or on your daily walk.
  • If possible, use headphones to minimise the conversation that might be heard.

What to do in an emergency?

If you or someone you know is an immediate risk of violence or FGM, call the police on 999. If you are unable to talk, you can make a Silent Call from your mobile to the police by dialling 999– then 55. This will alert the police that you are in an emergency. Here is more guidance on how to make a silent call.